Refund and cancellation policy

Free trial and first charge

The seven-day, card-free account trial does not automatically become a paid subscription. If you separately accept a paid order, Checkout states its first charge date and renewal terms. Cancel before that disclosed charge time to avoid payment. If you never accepted a paid order, trial expiry does not authorise a subscription charge.

How to cancel

Open Account → Manage subscription and cancel renewal in the Stripe billing portal. Access normally continues until the end of the paid period. If you cannot use the portal, email hello@magmaproductions.dev from your account address and identify the subscription. A request received before renewal applies to that renewal even if support processes it afterward. Keep the cancellation confirmation. Cancellation does not delete your account or its records.

Ordinary business subscriptions

We do not routinely refund unused days, unused allowances or a change of mind for a genuine business subscription. Allowances have no cash value. This rule does not remove a remedy for an incorrect charge, failure to supply the contracted service or a mandatory legal right.

Incorrect charges

We refund duplicate payments, incorrectly charged amounts and renewals charged after a timely cancellation request. Tell us the account email, charge date, amount and invoice or payment reference. Do not send full card details, passwords or security codes. No artificial reporting deadline in this policy removes a mandatory right.

Material service failure

Report a material failure and allow a reasonable opportunity to resolve it. If we cannot supply the material contracted service within a reasonable time, we provide an appropriate proportionate refund for the affected period or another remedy you agree. If the failure substantially defeats the subscription's purpose, a full refund of the affected paid period may be appropriate. Credits are not the only remedy where a monetary refund is required.

A result you do not wish to contact, a lack of sales or an unsuccessful commercial approach is not by itself proof that the contracted research service failed. Accuracy and availability issues are assessed against what we actually contracted to provide.

Requesting and receiving a refund

Email hello@magmaproductions.dev with the account and payment reference, the amount requested and a brief explanation. We aim to decide a complete request within ten business days and will explain if more investigation is needed.

Approved refunds are sent to the original payment method where possible. Bank and payment-provider processing times vary. We do not deduct our processing fees from refunds of incorrect charges or remedies required by law. If we discontinue service for our convenience, unused prepaid fees are refunded.

Mandatory rights

The service is offered for business purchasing. If mandatory consumer rules nevertheless apply, they take priority, including any applicable 14-day withdrawal right and statutory service-quality remedies. A free trial does not replace a statutory cooling-off period, and a general acceptance of terms is not a waiver of withdrawal rights. You can notify us of a statutory withdrawal using the contact address above, identifying yourself, your order and the date; no special wording is required.

Provider

Magma Productions Limited, company 13137932, 71–75 Shelton Street, Covent Garden, London, England, WC2H 9JQ. Read this policy with the Terms of service. The policy version accepted with the order is preserved in the dated archive.